C&S America Solutions

C&S America Solutions provides Call Center service to LG customers in North America Market. C&S America Solutions required a collaborative system that glues together customer information with ticket management to streamline its operation.

EcoLogix was the perfect fit for C&S America needs, as it integrated seamlessly with its Customer Management System. Since August 2008, C&S America Solutions was able to handle around 800 cases per day, which plan to increase gradually. EcoLogix helped increase the call agents performance.

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Major Global Bank Chooses Altenia as SOA Provider PDF Print E-mail

Panama branch of an European bank chooses Altenia as SOA solution provider.

Altenia will provide consulting services to define the Service Oriented Architecture of the Online Banking System.

The Bank will also use EcoLogix(TM) as the Service Middleware Platform.

 
Unitrans, S.A. PDF Print E-mail

Unitrans, S.A.,  a freight forwarding company established in Panama, uses EcoLogix Logisitics Edition to automate the cargo documentations.

With EcoLogix, Unitrans can now generate Bill of Lading online, making it possible for shippers and consignees to browse the BL at realtime. It increases the efficiency by collaborating among staff and trading partners, and reduces the possibility for errors that may cost penalty.

 
ASEP, Autoridad Nacional de los Servicios Públicos PDF Print E-mail

The Autoridad Nacional de los Servicios Públicos (ASEP), the Panamanian governemnt entity that regulates national public services such as electricity, telecommunication and radio, chose Altenia Coporation to implement the Quality Goal Indicador System.

Altenia has been chosen for its proven software development quality and its domain knowledge in telecommunications.

 
LG-CIC PDF Print E-mail

Altenia Corp. delivered EcoLogis to LG CIC and successfuly replaced the existing traditional Client-Server Windows application with the scalable Web-based System, adding new Internet channel to the customers and Service Centers.

EcoLogix eliminated the architectural bottleneck and provided a richer interface and reporting which broug about better planning of the resource.

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Multinational bank in Panama PDF Print E-mail

A multinational bank established in Panama required a messaging solution to entire HR in Panama branch. EcoLogix was chosen as the base solution to support the messaging system. EcoLogix satisfies two major requirements: adapt to the complex secured network infrastructure, and scale up to handle the entire personnel.

EcoLogix uses standard webservice communication to support the messaging flow.

 
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