ASEP, Autoridad Nacional de los Servicios Públicos

The Autoridad Nacional de los Servicios Públicos (ASEP), the Panamanian governemnt entity that regulates national public services such as electricity, telecommunication and radio, chose Altenia Coporation to implement the Quality Goal Indicador System.

Altenia has been chosen for its proven software development quality and its domain knowledge in telecommunications.

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C&S America Solutions PDF Print E-mail

C&S America Solutions provides Call Center service to LG customers in North America Market. C&S America Solutions required a collaborative system that glues together customer information with ticket management to streamline its operation.

EcoLogix was the perfect fit for C&S America needs, as it integrated seamlessly with its Customer Management System. Since August 2008, C&S America Solutions was able to handle around 800 cases per day, which plan to increase gradually. EcoLogix helped increase the call agents performance.

 

Collaboration sites: Ecologix | Culturaplus | Arteplus
Partner sites: Alianzasoft

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