Major Global Bank Chooses Altenia as SOA Provider

Panama branch of an European bank chooses Altenia as SOA solution provider.

Altenia will provide consulting services to define the Service Oriented Architecture of the Online Banking System.

The Bank will also use EcoLogix(TM) as the Service Middleware Platform.

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C&S America Solutions PDF Print E-mail

C&S America Solutions provides Call Center service to LG customers in North America Market. C&S America Solutions required a collaborative system that glues together customer information with ticket management to streamline its operation.

EcoLogix was the perfect fit for C&S America needs, as it integrated seamlessly with its Customer Management System. Since August 2008, C&S America Solutions was able to handle around 800 cases per day, which plan to increase gradually. EcoLogix helped increase the call agents performance.

 

Collaboration sites: Ecologix | Culturaplus | Arteplus
Partner sites: Alianzasoft

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